FAQ
Questions, answered plainly
Answers about appointments, insurance, payment, privacy, and what to expect. If your question is not here, please call us.
Common questions
Before your first visit
How do I make an appointment?
Please call us at (984) 810-6457. We will answer your questions and share the intake information and paperwork.
What can I expect after I make my appointment?
A confirmation email will be sent to the address on file. You will be provided a link to fill out essential client intake forms that your provider will review before your appointment. Information can be completed electronically without having to worry about finding a printer or fax. All information is kept strictly confidential and submitted through HIPAA-compliant software.
Do you take insurance?
We currently accept Medicaid, Healthy Blue, Carolina Complete, Vaya, Aetna, Cigna, Trillium. We are in the credentialing process with UnitedHealthcare, Blue Cross Blue Shield of NC, Medicare, Alliance, Tricare. Please verify your benefits with your plan. A plan list is not a promise of coverage. Self-pay is also available: initial visit $189, follow-up visit $94, or a monthly plan for $75.
How do I make payments?
All payments are required prior to the appointment. Payments are made through a secure platform for your convenience. No charges will be made without your approval.
What is your cancellation and no-show policy?
Attending scheduled appointments is an important part of your care and progress toward improved health. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment time. We understand that unexpected events may arise and will make every reasonable effort to help you reschedule promptly. If you will be late or need to change your appointment, please notify your clinician by text or email as soon as possible. Repeated missed appointments or inadequate communication may result in discharge from the practice. Clients with two no-shows may be discharged from care.
Do you offer telehealth?
Yes. Telehealth visits are available by video for patients who are in North Carolina during the visit. In-person visits are available at our Knightdale, NC office.
What ages do you see?
We see children, teens, young adults, adults, and seniors, ages 4 and up.
What conditions do you treat?
Depression, Anxiety, Bipolar disorder, Mood disorders, ADHD, OCD, PTSD, Disruptive mood dysregulation disorder (DMDD), Agitation in autism spectrum disorder (ASD), Conduct disorder, Insomnia.
Where are you located?
We are at 6845 Knightdale Blvd, Suite 104, Knightdale, NC 27545. We also offer telehealth visits for patients in North Carolina.
What if I am in crisis?
Call or text 988, or call 911. This website and our request form are not for emergencies.
Good to know
Cost, insurance, and intake
See the current self-pay rates, insurance plans, and the steps before your first appointment.